Sales support coordinator (French speaking)
You are responsible for the top 3 accounts in Belgium and Luxembourg as well as the accounts in Flanders, adding up to a revenue of €9,- million.
As a Sales support coordinator at Dorel Juvenile you ensure an excellent service for our retailers. If something might go wrong during the process, you make sure to alert the responsible department and come up with a solution! You always know what to do, and you do it with a smile. You know exactly how to amaze our retailers and blow their socks of. Not literally. Oh, and did we mention you do all that partly in French?
This is you!
We expect you to build up and maintain a great relationship with our top 3 and Flamish accounts (key)accounts by dealing with all type of questions.
You make sure their orders (which come in by phone, mail or EDI) are being processed in our ERP system in a correct way. You follow the order from A to Z.
You monitor the back order file of the customers, you inform them about new products, delivery times, products/price changes and do everything in your power to encourage sales.
You handle all administration (invoices, claims, credit notes etc) in an accurate but quick way and if you are missing information to do the job or something is not clear, you don’t sit and wait but you pick up the phone and go after it.
You communicate a lot with your team, of 3 sales support coordinators and 3 dedicated colleagues from the sales department, about the issues they encounter to see if we can learn and/or benefit from it.
In this position you report to Mariska de Haze, Manager Retailer Care Benescan &Export..
- Mid-level (MBO) or higher thinking and working level
- 3-5 years relevant (similar) work experience
- Fluent in French and Dutch, English is a plus
- You love the administrative part of the work, but have a commercial heart
- You are proactive in identifying issues and great at coming up with solutions
- available for a full-time job
Are you ready to grow with us?
At Dorel Juvenile, we create innovative products and services for growing children. All our employees, you included, are directly involved in everything we do. From research and design to marketing! Our strong brands include Maxi-Cosi, Bébé comfort, Quinny and Safety 1st and can be found in over 80 countries! Are you going to help us fulfill our ambitions?
What’s in it for you?
A Sales support coordinator position with lots of freedom within an international environment with an international team. With freedom comes responsibility, we enable you to truly exceed your own (and our) expectations. We offer great working conditions and even better colleagues. Flexible working hours? Be our guest!
Want to work with us?
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